This policy outlines the conditions under which goods or services (“Goods”) provided by AMPS EV Pty Limited (“AMPS”) to a customer (“you”) will be eligible for return.
This policy outlines the conditions under which goods or services (“Goods”) provided by AMPS EV Pty Limited (“AMPS”) to a customer (“you”) will be eligible for return.
The sale of Goods by AMPS will adhere to specific laws, including but not limited to, the Australian Consumer Law (“ACL”). Our Goods are accompanied by guarantees that cannot be excluded under the ACL. You have the right to a replacement or refund in the event of a major failure, as well as compensation for any other reasonably foreseeable loss or damage. Additionally, you are entitled to have the Goods repaired or replaced if they do not meet acceptable quality standards and the failure does not constitute a major failure. This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 (“Act”).
Please choose carefully as AMPS does not accept return of goods because you change your mind or make a wrong decision about AMPS goods or services.
AMPS retains the authority to evaluate the eligibility of Goods for return (including their condition and age) PRIOR to accepting them as returns. All Goods that a customer wishes to have assessed for return must meet the following criteria:
Be accompanied by proof of purchase from AMPS, which can be a receipt or any other form of transaction verification; and
Please be aware that the manufacturer of the Goods may need to examine the Goods to determine their eligibility for return. AMPS will strive to facilitate this assessment in a timely manner. During the assessment period, AMPS will not be considered to have accepted the Goods for return.
Unless mandated by the ACL or other relevant consumer protection laws or regulations, AMPS will accept returns of Goods in line with this Returns Policy, but only after the assessment described above, provided that the Goods are returned in compliance with points 1 and 2 mentioned earlier and:
Do not fulfill a consumer guarantee under the ACL; or
Are covered by any explicit warranty provided by:
AMPS; or the manufacturer of the goods; and the goods are returned according to the conditions of that warranty.
Subject to any legal obligations of AMPS to the contrary, when AMPS agrees to accept Goods for return:
In cases of non-compliance with a consumer guarantee that is not classified as a “major failure”, AMPS may choose to:
Repair the goods or provide an identical replacement; or
Issue a refund for the amount paid for the goods, within a reasonable timeframe.
In instances of non-compliance with a consumer guarantee that cannot be remedied or constitutes a “major failure” (as defined in the ACL), you have the option to:
Reject the goods and select either a refund or an identical replacement, or one of similar type and value (if reasonably available);
Retain the goods and receive compensation for any decrease in value caused by the failure; or
Reach an agreement with AMPS for the repair of the goods; and
Under the express warranty, AMPS may either repair or replace the goods or provide a refund in line with the express warranty.
A “major failure” is defined in the ACL and generally refers to a situation where a reasonable consumer would not have purchased the goods had they been fully aware of the failure, where the goods are unsafe, significantly unfit for their intended purpose, or have deviated considerably from the demonstration model or sample. In this context, you should consult the ACL.
If you reject goods purchased from AMPS in accordance with the ACL, you are required to return the goods to AMPS. If returning the goods incurs significant costs as outlined under the ACL, you may request AMPS to collect the goods.
If goods are accepted for repair, AMPS will perform the necessary repairs within a reasonable timeframe. All repairs will be conducted as stipulated under the ACL.
If you are eligible for a refund under the ACL, it will be processed via credit card, EFT, or PayPal, depending on your original payment method for the goods.
After your Goods have been repaired or replacement Goods become available, as the case may be, AMPS will contact you to make arrangements for delivery of your Goods. AMPS will only pay for delivery of the Goods if they were repaired or replaced because of a major failure or if AMPS is required by law to meet the delivery cost.
Unless mandated by the ACL or other relevant consumer protection laws or regulations, the following items cannot be returned:
Electronic software;
Software program subscriptions;
Opened software for which the applicable license has been utilized, copied, or disclosed;
Gift Cards and recharge cards to the extent that they have been used or have expired.
Except where required under the ACL or other applicable consumer protection laws or regulations, opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.
This Returns Policy will not affect your statutory rights including those under the ACL. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.
If you have any inquiries regarding this Returns Policy or feel that AMPS or any of our personnel have not upheld your rights under the ACL, please feel free to reach out to AMPS by sending a written message to: